18-02-2024 15:03 - edited 18-02-2024 15:03
18-02-2024 15:03 - edited 18-02-2024 15:03
With so many differences between the App and Web versions of MyO2 since my O2 account was migrated to the new 360 back-end system some months back, I must ask what the plans are to get basic information visible identically, for the same account, across both versions.
As an example: MyO2 Web version "Your Bolt Ons" shows only a single 5G Access Bolt On for me:
As a Volt customer, I know there should be at least 2 more in there: Volt Data Boost and Volt Travel Inclusive.
A check of MyO2 App view "Your Bolt Ons" shows:
Many other differences that exist between the two MyO2 versions, App and Web, are generating large numbers of queries on the Forum.
18-02-2024 15:07
Must ask, can you download your bills from the app? Seems to be missing on mine.
We have had a few customers asking.
18-02-2024 15:19 - edited 18-02-2024 15:30
18-02-2024 15:19 - edited 18-02-2024 15:30
@Enlli wrote:Must ask, can you download your bills from the app? Seems to be missing on mine.
We have had a few customers asking.
@Enlli - no - tapping on the arrow to the right of "Airtime charge" amount takes me into a view that looks broadly similar to the Web view, and I can drill down to see detail at call-by-call level - but tapping on "Download Bill" results in "Hang on a second while we load..." or tapping "Download PDF bill" gives a "Please wait..."and some loopy blue circles and bubbles, but nothing actually downloads. And Adobe Acrobat is installed on the phone as an app. Another one for the timeline, @Dave-O2 😄
18-02-2024 15:27
18-02-2024 15:27
Same here. I've been on 360 for over 18 months and never got View or Download Bill to work in all that time.
09-03-2024 03:12
09-03-2024 03:12
Should your device details on account online and within app show and state exact colour and phone you have purchased?
???
09-03-2024 07:11 - edited 09-03-2024 07:28
09-03-2024 07:11 - edited 09-03-2024 07:28
It should show the exact make and model, but not the colour (usually), @Anonymous - that said, since I was moved from legacy to 360, none of that info shows for me, not for my current phone nor for my previous phones, any more. Instead I see:
Prior to Oct-2023, I could see my current device and several of the models and makes of handset I had purchased over the years... I'll tag the Forum Manager @Dave-O2, and ask: is this order history on the list of features to be restored in MyO2 on web post-360, eventually?
Would be good to get this appended to the single 360 gotchas thread here: https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/1694716/highlight/true#M24620
09-03-2024 15:44
09-03-2024 15:44
09-03-2024 16:15
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10-03-2024 20:30
10-03-2024 20:30