Sim swap

[Marie-Claire]

I requested a sim swap 2 days ago and have not been able to call or text since?

[Cleoriff · Accepted solution]

@Marie-Claire  Did you start the swap from your old sim? Guide: Sim Swap: a mini guide 2017 update 

If your old phone/sim hasn't lost service and you are getting no joy with rebooting your phone, then you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support (you can use Skype if you can't call

[Marie-Claire]

Thanks I hadn’t thought of using Skype to call but I was able to make contact with customer services and sort the problem. 

[Cleoriff]

Pleased it's sorted @Marie-Claire