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Signing into my o2

Smartin14
Level 1: Joiner
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on ‎29-03-2024 14:26

on ‎29-03-2024 14:26

For some reason I have been logged out of my o2. When I enter my password and username it comes up to enter number associated with my account. When I enter my phone number (the number I have had for over 10 years) it says the number is linked to another account and logs me back out?

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MI5
Level 94: Supreme
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on ‎29-03-2024 14:30

on ‎29-03-2024 14:30

@Smartin14 

O2 have messed up a system update which is effecting thousands of customers.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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