Settlement figure

[Ianj]

Hi
i have been trying to get a settlement figure for one of my accounts and despite the numbers made available, there is no way to get past the robotic questions that never understand what your trying to say or get hold of!!

Are there no people working at O2, if so how do you get hold of anyone …. So frustrating, al, I want to do is pay some money!

[gmarkj]

Sorry to hear of your problems @Ianj.

You can try calling customer services - there are some alternative numbers in the guides below, along with hints on how to get through.

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

I will also see if our community gurus can help.

@O2Ryan @O2Emma can you provide any assistance?

[O2Emma]

Hi @gmarkj I will pick this up thanks 😀

[O2Emma]

Hi @Ianj I will need to send you a private message to look into this for you.

[Ianj]

Hi @O2Emma 

thanks for the response, I will wait to hear from you

kind regards