SIM not recognised

[Obiwan1974]

My SIM has stopped working

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Oxonian · Accepted solution]

@Obiwan1974 

Have you checked that your SIM is still properly in its "slot" ?

It might also be worth removing the SIM and gently cleaning it with a handkerchief or a soft cloth.   

[Obiwan1974]

Been online already and got sorted as O2 are never available to support anymore, thank you for your reply though it was exactly what I had tried but no joy. I must have slid it in and out a dozen times and it just worked, dirty terminals 😂🤦‍♂️👍