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SIM activation fault

Andy-W_04
Level 1: Joiner
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on ‎14-07-2023 17:06

on ‎14-07-2023 17:06

I received 2 new SIMs a week ago. Neither activated. I've contacted O2 by phone and chat 4 times. The problem has been escalated to something called the '360 customer team'. I've been promised 2 calls and received none! Why can nobody help me and how can I speak with the 360 team

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Bambino
Level 84: Resplendent
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on ‎14-07-2023 17:11

on ‎14-07-2023 17:11

@O2Emma Can you please assist @Andy-W_04?

I DO NOT WORK FOR O2



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gmarkj
Level 66: Unequalled
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on ‎17-07-2023 08:59

on ‎17-07-2023 08:59

This morning it is @O2Ryan .

Can you see if you can help @Andy-W_04 please Ryan?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Ryan
Former Staff
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on ‎17-07-2023 09:06

on ‎17-07-2023 09:06

thanks for the tag ill send a private message over now.

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Andy-W_04
Level 1: Joiner
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on ‎17-07-2023 15:11

on ‎17-07-2023 15:11

Hi. Is there an O2 support person online? I sent a pm to @O2Ryan earlier

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