Returned to Cosigner
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on 31-07-2024 15:18
Hi there, I placed an order for a new device on 28th July, I received my contract documentation via email and another email saying my order is on its way, with estimated delivery 30th July. I just checked My O2 as I hadn't received any follow-up on the delivery when it would be, found my tracker NO. and put it into DPD, and they are saying that it is being "Returned to Cosigner". I have not heard anything further from O2 about my order and DPD have not contacted me either about this, so I am very concerned. Could someone help me with this please? I see that there is a phone number I can ring however I suffer from very bad anxiety and its already through the roof as it is over this. Do O2 have a help email or support bot I could use to resolve this matter?
Many thanks for the support in advance.
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on 31-07-2024 15:27
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on 31-07-2024 15:27
Your only way to get help via chat us either via Social Media or use live chat in the myo2.. o2 dont and havent had email support for many years.
All the contact details are here Guide: How to find help & contact O2
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company