Returned a google pixal a7

[Neil06]

Hi can someone help me out I returned a mobile back to 02 with a tracking number,  received a notification that someone as sign for it , everytime I ring customer service they say it as not been received I have proof that they received it , what can I do .

[madasaf1sh]

@Neil06 

Just because it is signed for doesnt mean it has been signed in by o2, into the inventory system, as Royal Fail have a habit of bulk signing for things when doing bulk deliveries. 

You will need to wait upto 14day from returning the phone, for it to be applied to your account.