Repeated requests for code number to access account, but none received

[rogsil]

We have been informed that our Virgin account has been switched to o2, but on attempting to access the account, we have been unsuccessful. This is because even though we were informed that a six digit code had been sent to our phone, none has arrived, and this is despite repeated attempts.

Can you help please?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202