Register new device

[MarzenaFraczak]

Hi, unfortunately, customer service is not available for a long time so I have to post here.

I just bought a new phone (iPhone 11) from the apple shop and I would like to add it to my account which is monthly pay. Webchat just also is no available, anyone can help me how to do it?

[MI5]

@MarzenaFraczak 

If you already have an O2 sim card, just put it in your new phone.

[gmarkj]

If you brought the phone outright then you just need to put your sim in it. You don't need to do anything else.

[MarzenaFraczak]

Thank You for your answer, now how I can get proof of usage. I'm trying to get this for my insurance company as my screen has broke? 

[Bambino]

@MarzenaFraczak If it's proof of purchase, you need to get that from Apple. Did you not get a receipt when you bought the phone?

[MarzenaFraczak]

Hi, proof of purchase I already provide them but they need also proof of usage which I was advised that I need to contact o2 and I will get this

[O2Lorna]

Hi

You would need to contact customer service for this, they are extremely busy so you will just need to keep trying.

[MarzenaFraczak]

Well, I understand that they are busy but at the beginning of last week I was actually able to put myself in the queue (spend hours of waiting) but after that whenever u call them they just saying that they are not available at all and they drop your call. So, how I can contact them, keep trying is not the solution?

[MI5]

@MarzenaFraczak 

Does it not show your device details in your MyO2?

[MarzenaFraczak]

Is not showing any device, not showing when I insert sim to old phone or a new phone, on the website I'm only able to see my number, on myO2 app is same.