Refund

mebius · ‎02-09-2024

Can I do a refund from my O2 balance?

pgn · ‎02-09-2024

If on Contract/Pay Monthly, yes, from your web version of MyO2, @mebius.

https://accounts.o2.co.uk/signin

PAYG refunds only possible when porting out or switching to Contract from PAYG.

Links to O2 Social Media Team here

mebius · ‎02-09-2024

What if I am using Pay As Go?

pgn · ‎02-09-2024

As mentioned above, @mebius -

Refunds are possible under some circumstances but usually only when cancelling a PAYG contract with a PAC to another network OR if you transfer to a monthly contract with O2.

Links to O2 Social Media Team here

MI5 · ‎02-09-2024

Answered here @mebius

https://community.o2.co.uk/t5/Pay-As-You-Go/payment-method/td-p/1744339

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