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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Abroad use

I want to use my phone abroad. Last time I couldn't. Please set up

I can not enter my o2 app

Tried to enter my o2 app and got error message " something went wrong. Your o2 might not be ready yet" but I have the phone for 2 years already

Fraudulent accounts set up in my name

I've been an O2 customer for over 20 years and in July I got a couple of letters welcoming me to O2 which I thought was odd. I looked into my credit report and entries for nearly £3000 had appeared, I informed O2 I hadn't taken out new contacts and w...

Resolved! Buy an Apple Watch series 9 and get a voucher for £20 sent via text… still hasn’t been received?

It’s been 6 days since I set up my Apple Watch series 9 and I am meant to receive a text voucher to get AirPods for £20. Today is the 5th the offer ends on the 10th but I still haven’t received any text yet about the offer. What should I do?

Resolved! Old default

Hi would someone please be able to help me I have been going round in circles for a couple of weeks. I’m trying to get a mortgage but I need to pay of a old default with 02 before applying I have disputed with Experian they have gave me a account num...

Disney+

I wish to cancel my Disney+

NC83323169 order

I received this text”Just confirming we've now removed your out-of-bundle charges reduction”explain what this means. I do not understand what changes have been made and have not agree to them

I cannot log into my O2 app & had no info on my recent eSIM contract of agreement start date

Hi there,I recently took out a new ESIM, sim only contract with you. I haven’t had any option to choose a date to start and confirmation that it has all gone through. I can log into my online portal through safari, but I cannot log into my O2 app. Th...

Haven't uploaded my esim

Hello I haven't uploaded my Esim onto my phone but the number has been ported over and now can't log into my o2

Login

Hey, it will only let me login in through the website and not the app, any help? Thank you!

O2

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