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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

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It won't let me log into my account

Resolved! One O2 account two mobiles-now need 2 x My O2 accounts with different emails!!!

For ages I have had one My O2 account to view details of my two mobiles (one used by wife). After the change over to the new wunderbar billing system I could no longer see my own mobile just my wife’s. After two protracted discussions with the Filipi...

Resolved! I would like to stop my contract with O2

Hello. I have bought a SIM card for travel use only. And I have now left the uk and backed to Tokyo, my home county. And that’s why I could not call 202 and could you please kindly help stop and cancel my contract with O2 that may cost me any further...

Refund due

Account number *********** Hi, today I received an email confirming I'm £11.96 in credit and to log in to request a refund. I am no longer an 02 customer and so cannot log into my 02 account to request the refund. Is this something you can arrange pl...

Cannot access my o2 app

HiI keep getting the a message when I try to log in to my O2, telling my 'My O2 is not avail lw to you yet'. I previously had access and do not understand why the change.I have reset my password via the email that my bills come to but the log in trie...

My Account charge

My monthly charge on *********** has increased from £6 to £7.82, which is an increase of 30.33 percent. When I agreed my SIM only contract I stated Sky had offered me a contract at £6 p.m. & was told O2 would match that. My new charge should represen...

Error message when trying to log into My O2 for past month or so

Whenever I try to log into the My O2 app I get this error message - ‘Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer than 48 hours, get in to...