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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How to change mobile number for log-in

Hi, I want to change mobile number to have access to my O2 because it was number of previous worker and now we don't have access to our account and invoices

Delivery

Ordered an upgrade yesterday and was told it would arrive today. However I haven't had any confirmation of the delivery happening today. Who is your courier?

My Account

Lost my phone and need to obtain proof of usage and IMEI number however I can't log into my O2 account as it keeps sending a code to my phone, which I don't have

random phone calls from unknown numbers from Stockport and different towns

I keep getting missed calls from unknown numbers. I never answer as I think they might be trying to hack my phone.I get missed call messages saying: THis is a free call alert from 02. Are these numbers from 02? 441449516443 & 441753291239?

Resolved! Changes

I just received an email and text saying they’ve removed something from my plan. can you confirm what has changed as I didn’t request this? thanks, Louise