Refund

[Kene]

When I got my phone I was told to pay 300£ upfront which will be reimbursed after completing the 3rd month payment

[O2EmmaLouise · Accepted solution]

Hi Kene,

If you make your first three monthly payments in full and on time, we’ll automatically transfer the deposit to your airtime billing account within three months.

The credit can remain on your airtime account and be used to pay your monthly airtime bills until it’s been used up. You’ll still need to pay for your Device Plan during this time.

You can arrange a refund by calling 202 from your mobile, or 03448090202 from a landline. Your airtime account balance needs to be showing in credit before we can give you a refund.

[jonsie]

It's applied to your account as a credit on your 4th bill

You need to call them for it to be returned to your bank account @Kene 

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call