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EJ6 · ‎02-10-2023

How can I get a refund for a Bolt on which I no longer need

madasaf1sh · ‎02-10-2023

As per the terms of the bolt ons, there are no refunds...

https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-web-daily-terms-and-conditions

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎02-10-2023

@EJ6

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎02-10-2023

@EJ6

As per the terms of the bolt ons, there are no refunds...

https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-web-daily-terms-and-conditions

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎02-10-2023

Depends on the bolt on but if recurring you need to at least cancel it @EJ6

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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