@Ab7
You need to report the old phone and sim lost Guide: Lost or Stolen O2 Device? - How to Report it
O2 will then send you a new sim which you can use to proceed with your order.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
