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Ab7
Level 1: Joiner
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I’m trying to buy a new phone you want to verify my account on a phone I have lost so I’m unable yo

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MI5
Level 94: Supreme
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@Ab7 

You need to report the old phone and sim lost Guide: Lost or Stolen O2 Device? - How to Report it 

O2 will then send you a new sim which you can use to proceed with your order.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120697 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@Ab7 

You need to report the old phone and sim lost Guide: Lost or Stolen O2 Device? - How to Report it 

O2 will then send you a new sim which you can use to proceed with your order.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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