on 12-12-2020 20:11
Hello,
How can I get an official letter headed document of proof of upgrade which needs to contain the following information:-
* the date of upgrade
* Mobile number
* make and model
* and especially the IMEI Number
struggerling to find the IMEI number in any document on account.
Solved! Go to Solution.
on 12-12-2020 20:52
on 12-12-2020 20:52
You'll need to call customer service then.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 12-12-2020 20:32
Check your recent orders in your MyO2
on 12-12-2020 20:37
on 12-12-2020 20:37
Checked in recent orders and there's nothing.
on 12-12-2020 20:52
on 12-12-2020 20:52
You'll need to call customer service then.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 12-12-2020 21:08
on 12-12-2020 21:08
Thank you I will try the 202 call again then.
im dealing with my phone insurance through knowhow insurance. Trying to get a refund from them, never doing insurance again after this headache lol.
in my opinion I've given them enough proof of upgrade but there persisting on this IMEI Number.
I've got the number just won't take it unless on a document abit of a joke if you ask me.
on 12-12-2020 21:12
on 12-12-2020 21:12
Yes unfortunately insurance is like that.
If you explain to customer service, they'll give you a standard insurance template letter.
on 12-12-2020 21:22
on 12-12-2020 21:22
Yeah something like that will be good, thanks for your help and advise you've beeen very helpful.
on 12-12-2020 21:26
on 12-12-2020 21:26
on 12-12-2020 21:27
on 12-12-2020 21:27
Going to need it.
on 13-12-2020 15:33