Phone number

[JCE]

When will I get my old phone number back? I used a pac code when joining o2

[Ivin2104]

I had the same issue in 2020 when I bought my new phone but trying to charge me 675.00 for there mistake, it’s now on my credit report despite regular contact 

[Cleoriff · Accepted solution]

@JCE 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[paul0363]

When did you give O2 your PAC?

If it was over the weekend (Fri, Sat or Sun), your number should move over on Tuesday. If you gave it to them any other day before 5pm, then it should port over the next working day (if it was after 5pm it's 2 working days).

Info can be found here:

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number