My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9727 Views
  • 1 replies
  • 1 kudos

O2 music

I've received a text message to say I'm entitled to 6 months free of o2 music, how do I set this up?

Goldie by Level 1: Joiner
  • 973 Views
  • 4 replies
  • 0 kudos

Resolved! Paper bills

How do i revert to paper bills as i need utility bill for insurance purposes.

Bill5505 by Level 1: Joiner
  • 758 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong collection point

good afternoon. I’ve just ordered a new phone. And chose a store near me for click and collect. well the store O2 have assigned is in Castleford which I am unable to get to. how do I contact them to rectify this? I’m currently with Vodafone and just ...

MarkHill by Level 1: Joiner
  • 523 Views
  • 2 replies
  • 0 kudos

Resolved! Account numbrt

Where can you see your account number

mmcs by Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

Resolved! Add on £0 spend cap

Hi, I want to add £0 spend cap onto my device so there isn’t any extra charges at the end of the month, how do i do this? thank you !

Jay18 by Level 1: Joiner
  • 1069 Views
  • 1 replies
  • 0 kudos

Resolved! Lost SIM abroad

Hi, I lost my new phone and sim abroad. I have my old phone containing old sim. Can I reactivate that sim or do I need to order a new sim and wait until I return to the UK to get the new one?Thanks

TobyC1 by Level 1: Joiner
  • 640 Views
  • 3 replies
  • 0 kudos

Resolved! Incorrect extra added to account

Hi there, Just moved from EE to O2 and noticed I could apply an extra to my account so I chose 6 months of Audible. It was the only tab open on my browser at the time and it took about 5 minutes to load then said I had chosen 6 months of Disney Plus ...

My data is so slow

I have £10 10gb unlimited calls and text and my data is soo slow how can I fix

Siloam by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

I want to change my messages and phone calls down is there anyway I can change it?