Hey, was wondering if anyone could help with this issue:
• I recently switched to Vodafone using my PAC code
• I then cancelled the new Vodafone contract while the switch was still taking place - Vodafone assured me the number port would not take place
• It appears Vodafone incorrectly cancelled it as the number still ported out, but Vodafone claimed they could not access the number or PAC code and that I need to contact O2
• My O2 service was automatically cancelled
• Contacted O2 who told me Vodafone have the number
• Vodafone confirmed this and said they have now released the number so that O2 can reconnect it
• Contacted O2 again who said they can reconnect the number onto a new contract - but the credit check kept failing for some reason so was unable to do it
• O2 advised me to buy a rolling plan SIM and contact them again to reconnect the number
• I did this and called O2 again - I was passed between the Pay as you go and Pay monthly team 4 times and then it became clear that they had no idea what I was talking about
• Called Vodafone again who said they cannot access the number or provide a PAC code
• Still cannot access my old number and don’t know what to do or who to contact
Any advice? Thank you
