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Phone just stopped working

Jacqui65
Level 1: Joiner
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on ‎10-03-2021 12:03

on ‎10-03-2021 12:03

Hi, my Samsung phone was working and has gone dead.  It was fully charged and I have put it back on my charger and it is not even responding to electrical power supply being attached.

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MI5
Level 94: Supreme
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on ‎10-03-2021 12:07

on ‎10-03-2021 12:07

@Jacqui65 

Try holding power and volume down together for 30 seconds to a minute.

If that doesn't help, contact Samsung for help https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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