Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Remove the works bolt on

Hi, last month I brought 'the works bolt on'. And trying to remove it from the account. Iv tryed the remove option online through Web browser and the o2 app. And it comes up with a error 'cannot remove please try again later'. I have received a messa...

Resolved! Data allowance

my monthly bill has come in and I checked the allowance but this month there is none I'm supposed to have 12gig?

Resolved! Samsung S21 Ultra pre-order

Has anyone received an email notifying them when their Samsung S21 Ultra will arrive? I can't even see it in my orders. I was hoping it would arrive tomorrow (Friday 29th) but it doesn't look like it. Also, when I made the order for Samsung S21 Ultra...

Keypad not working abroad

I am currently in the US. Phone and data are working fine. Issue is that when talking to automated lines that give you options and ask you to press a number, the numebrs I press are not being registered. This means I cannot log in to my voicemail, an...

Resolved! Paymeny

I made a payment and the money has gone out of my bank account but on my O2 it says that i need to make a payment. How can i resolve this issue because I don’t want to pay again.

O2 App saying overdue payment

Not sure if there is an issue with the app. Checked it this morning and get an alert at the top saying"Payment not received. £0.00 will be added to your bill if payment not by 14th Jan 21"My bill always goes out on the 28th of the month. This was tak...

Resolved! Proof of purchase

Hi. Can anyone help. I need to provide proof of purchase to Apple to reset my sons iCloud account after her forgot his password and the security details were entered wrong. It needs to include IMEI number and my details. I have an email but it only i...

Resolved! Remove bolt on

How do I cancel a bolt on

Resolved! Note of called made to and from mobile number

Can I get a list of incoming numbers to my mobile number? Obviously you can see the calls you have made but I need a list of calls made TO my phone. Many thanks

Dumitrel Marian Velic

Good morning!!I order a phone, samsung s21 ultra and i dont received any answer about my order. I want to if the order will be delivery or not. Thank you!

O2

Forum Posts