Phone bill

[Leslie]

I paid for bill two days but it still hasn’t taken the price away and still says that I owe money even though the money has gone away from my bank account

[Cleoriff · Accepted solution]

Hi @Leslie

It may take 24-48 hrs to update in My O2.

If you are concerned then give customer services a call https://www.o2.co.uk/contactus

[Cleoriff]

@Leslie

Just to add: To avoid this happening again you should set up a direct debit. The money will then be taken out of your bank at the correct time. This saves a lot of hassle and worry.

[MI5]

@Leslie 

This isn’t o2and we cannot access anyone’s accounts. 

You need to call them directly please. http://www.o2.co.uk/contactus

[EmilieT]

Hi @Leslie, I was wondered if your bill had settled since you last posted? Please do let us know how you're getting on with it 

[Leslie]

It hasn’t been sorted yet I’m still waiting to see if the payment is going to be expected

[jonsie]

Sometimes a payment can take 2 working days to show and clear the account even if it leaves your account almost immediately.