Solved: Mobile data 2GB used within 1 day according to o2 ...

Patryk · ‎21-11-2018

Anyone can help / advice on this?:

I have purchased 2GB bolts on data yesterday.

Today I have received message that I have ussed all....

Within one day.....altrought I am using mobile data counter on my phone and it state that I have used only a little bit over 200MB!

Anyone can help with this?

Someone experienced something simiar maybe?

MI5 · ‎21-11-2018

@Patryk

All you can do is call customer service and ask them to investigate it for you.

It used to happen occasionally on iPhones but it’s not been mentioned for quite a while now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-11-2018

@Patryk

All you can do is call customer service and ask them to investigate it for you.

It used to happen occasionally on iPhones but it’s not been mentioned for quite a while now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎23-11-2018

Hi @Patryk, did you get a chance to call Customer Service since you last posted, as @MI5 suggested? It'd be great if you could let us know what you find out on this it might help other members

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Patryk · ‎23-11-2018

O2 customer service representative informed me that it will be credited/refunded so it seems that it was some error.

So problem is solved but I will keep an eye on it :).

Hovever overally bad experience due to waisting time for resolving this type of issues.

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