on 06-07-2023 00:24
06-07-2023 07:26 - edited 06-07-2023 07:27
06-07-2023 07:26 - edited 06-07-2023 07:27
Hello welcome to the o2 Community forum @Stef21
You will need to contact o2 customer services
Link to our guide on how to contact them can be found here
Guide: How to find help & contact O2
on 06-07-2023 07:52
Check the billing section of your MyO2.
If you are on the new billing system you can change it yourself there.