Paying Bill online error

[Anonymous]

Hi i was trying to pay the balance of my bill online, dont usually have any problem with this but the last few days all i see is an error at the Card Security Code section. Is this a problem with anyone else?

Like this,

This information is not available at the moment.

Please try again later.

[jonsie]

There has been issues with the payment system lately but if it was a widespread problem, we would be seeing far more posts on here. You could try calling in the morning @Anonymous 

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Cleoriff]

@Anonymous 

There are numerous problems with payment currently. Partuclarly through the app. Other ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Anonymous]

Thanks for the info, i wasnt sure if it was just an issue on my machine, i was thinking it was an adblocker etc interfering with it, or a firewall etc issue. but as i havent had any issues previously i wasnt sure what the issue was.

I will try again at a later date or find alternate way to see how to pay it.