I get that you are only covering part of Dave's role, but the out of hours thing was always down to the community moderators - such as BelHFL who edited the first post in this thread.
Given that there are a number of mods, who may or may not work across a number of communities now managed by VMo2, surely it is down to them to maintain the 1 hour SLA?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
It's not their responsibility, but in future that may change. They've helped us out when Dave has been on holiday but that's been on an ad-hoc basis.
In terms of moderation rights, one of the issues is that a lot of it's bundled together so you need to give access to more than just editing posts and I'm sure if it can be decoupled - not that I'd think that anyone would abuse it or anything 😊.
@Kei-M_O2 On the Virgin Community those of use that were classed as VIP's had the ability to move a post to a Holding Section only seen be other VIP'S and Moderators
Could this not be a way forward?
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
