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Level 1: Joiner
Posts: 1
Registered: ‎02-01-2019

Ordering online

Im having trouble ordering off the 02 website. It is coming up red every time I put my expiry date in? Can you help?

Posts: 82,964
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Registered: ‎04-04-2012

Re: Ordering online

@Jess123

Forget ordering online as it always plays up and causes grief.

Much safer to go in store to get what you want.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎17-03-2015

Re: Ordering online

More likelier to have what you want in stock if you go to a store

iPhone 7
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Registered: ‎04-01-2009

Re: Ordering online

Level 1: Joiner
Posts: 2
Registered: ‎13-03-2015

Re: Ordering online

Had to work that out myself yesterday, It wants the month in the first box as say 01 and the full year in the second box, like 2019. Beaware though that the shopping system is wrong about stock, it shows what I ordered as in stock, and still does this morning, only for me to get an email to say it was out of stock! and no info on when it might be back in stock or what I can do about the order as I will now miss a birthday! not very good really if you are going to show stock levels atleast have them correct.....

Posts: 7,901
Topics: 103
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Registered: ‎17-03-2015

Re: Ordering online

@MarkyMark O2 don’t have a live stock check system which is silly in this day & age

iPhone 7
Level 1: Joiner
Posts: 2
Registered: ‎13-03-2015

Re: Ordering online

Not sure what the green trolley and the green 'In Stock' followed by 'Order by midnight for free next working day delivery' is suppose to mean then? (under the quantity select box) Would seem to imply that it is in stock

 

Posts: 82,964
Topics: 510
Solutions: 10,059
Registered: ‎04-04-2012

Re: Ordering online

It's a work of fiction!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 7,901
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: Ordering online

That’s what they want you to think
iPhone 7