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Level 1: Joiner
Posts: 5
Registered: ‎30-12-2018

Data sharing confusion. Help?!?!

I'm looking to share data with the other half as hes constantly using his up. Both accounts are on the same my o2 account and when you go to the data sharing bit of the my o2 app it says that both our devices are able to share data. But where do I go from there??? 

 

I checked the faqs from o2 and it says I need to select a number I wish to share with then click start sharing but there's no option to do that?! Help? 

Posts: 70,425
Topics: 674
Registered: ‎14-01-2013

Re: Data sharing confusion. Help?!?!

[ Edited ]

@Chunkeytruffle

More info in this guide https://www.o2.co.uk/sharer-plans

 

How can I get it?

To get a sharer plan, you’ll need a phone or tablet on an O2 Refresh tariff with 1GB or more of data. This will be your lead device. It doesn’t have to be on a new contract – go to My O2 or come and see us in store to share your current data allowance.

Once you’ve got your lead device, you can then add up to nine other phones, tablets or sims to share its data allowance. If you already have additional devices that you want to add to a sharer plan, you can add them as soon as they’re out of contract

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎30-12-2018

Re: Data sharing confusion. Help?!?!

I was in o2 today talking to 2 members of staff, they told me I could do it on the o2 app and that they couldn't do it from their end. And on my o2 app it just seems to be going round in circles it just takes me to the page that's says I can share data from my device and that's it ..

Posts: 87,053
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: Data sharing confusion. Help?!?!

@Chunkeytruffle You need the devices you want to share with to be on specific sharing plans. 

You need to change their tariff to one that can share. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎30-12-2018

Re: Data sharing confusion. Help?!?!

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Level 1: Joiner
Posts: 5
Registered: ‎30-12-2018

Re: Data sharing confusion. Help?!?!

The app says they are both able to share 

Posts: 87,053
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: Data sharing confusion. Help?!?!

That means you can share data from either of them and not between them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎30-12-2018

Re: Data sharing confusion. Help?!?!

So how would I go about sharing data between them? 

Posts: 87,053
Topics: 529
Solutions: 11,004
Registered: ‎04-04-2012

Re: Data sharing confusion. Help?!?!

You’d need to call customer service on 202 to enable it on the account you want to share your data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)