Solved: Order not arrived, have dispatch email, can't find...

dg86 · ‎31-05-2020

I ordered a replacement SIM card on Monday the 25th of May, through the O2 live chat, whereupon I received a confirmation email that the order had been placed. The same day I received a dispatch email to say that the SIM card had been posted.

The SIM card didn't arrive this week but neither does the order appear on my list of orders on myO2.

How can I be sure that the SIM card is in the post?

MI5 · ‎31-05-2020

@dg86

Chase it up with customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎31-05-2020

@dg86

Chase it up with customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

dg86 · ‎31-05-2020

Cheers for the link

MI5 · ‎01-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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