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Opera Telecom - Premium Text

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PB-1962
Level 1: Joiner
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on ‎07-02-2022 15:59

on ‎07-02-2022 15:59

On my billing account, I have noticed 4 recent charges to Premium Text numbers 88101 - Opera telecom, 20 Jan, 30 Jan, 4 Feb & 6 Feb. I have been charged £1.25 per text, and I have not made these calls. Who do I contact about firstly stopping this happenning and getting my £5 returned.

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MI5
Level 94: Supreme
  • 151902 Posts
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Registered:

on ‎07-02-2022 16:14

on ‎07-02-2022 16:14

@PB-1962 

See community help here:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
And O2 advice here…
https://www.o2.co.uk/help/account-and-billing/premium-service-checker
and this site will to help you get your money back…
https://payforitsucks.co.uk/
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151902 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎07-02-2022 16:14

on ‎07-02-2022 16:14

@PB-1962 

See community help here:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
And O2 advice here…
https://www.o2.co.uk/help/account-and-billing/premium-service-checker
and this site will to help you get your money back…
https://payforitsucks.co.uk/
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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