Old default

[Holly92willz]

Hi would someone please be able to help me I have been going round in circles for a couple of weeks. I’m trying to get a mortgage but I need to pay of a old default with 02 before applying I have disputed with Experian they have gave me a account number to give the payment management team I have rang about 6 times but keep getting the same outcome no one can find it on the system that I owe any money back from 2019. They had wrote a message to Experian saying that the default is accurate and to ring the 02 number to sort it then it said at the end the outstanding balance has been written of for internal purposes but I need the default to reflect zero on my credit file to apply for a mortgage if anyone can help would be much appreciated. 

[MI5 · Accepted solution]

@Holly92willz 

You need the CFR Team. 

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Holly92willz]

Thankyou Really appreciate that I will email them 

[MI5]

Good luck