OTAC ERROR

[Sean1888]

Currently experiencing an OTAC ERROR CODE LIMIT REACHED on the checkout page while trying to upgrade my device from my o2 account, just wondering if anyone else has experienced this if so what steps should I take to solve this issue? Thanks.

[jonsie]

Either try tomorrow when the count resets, using a different browser

or

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call