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O2 showing wrong hanset

AlistairPark
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Bought an iphone 11 and set up and working but o2 still has my phone as iPhone 7, how do I update this?
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AlistairPark
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Ok that’s cool. I wondered if it would just take time to change.
Thanks for the quick reply, I’ll just leave things be and if it doesn’t change I’ll call customer services when things are more normal.
Thanks @gmarkj

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gmarkj
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You don't have to.
The system will catch up eventually @AlistairPark, but if you MUST have it show correctly then you need to call customer services...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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AlistairPark
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Ok that’s cool. I wondered if it would just take time to change.
Thanks for the quick reply, I’ll just leave things be and if it doesn’t change I’ll call customer services when things are more normal.
Thanks @gmarkj
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gmarkj
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The only time it might be an issue is if you have to request an unlock code, but for now it shouldn't cause any issues.
Enjoy the new phone @AlistairPark!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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AlistairPark
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It unlocks by facial recognition, with the fridges help I give a month before that stops working 😁
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gmarkj
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Or less if you don't have to make work video calls!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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