on 19-11-2023 15:02
on 19-11-2023 15:35
Try the web browser
If successful, uninstall the app, reboot the phone and reinstall
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202