Solved: How do I change the name on my account!

Brooke15 · ‎19-11-2023

I’m not sure how to change the name on my account

MI5 · ‎19-11-2023

as per the guide posted, only legal name changes can get your account name changed.

If you just want it in someone else's name, they must take a new contract themselves and then migrate the number across. this is due to credit checks etc.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

pgn · ‎19-11-2023

If Contract: https://www.o2.co.uk/help/account-and-billing/changing-personal-details

PAYG details may be harder to change, and need a call to 4445. Good luck @Brooke15.

Links to O2 Social Media Team here

MI5 · ‎19-11-2023

@Brooke15

as per the guide posted, only legal name changes can get your account name changed.

If you just want it in someone else's name, they must take a new contract themselves and then migrate the number across. this is due to credit checks etc.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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