Can anyone help with this problem,i have two contracts with 02, one for a dongle, one for a phone, i rang and talked to someone to cancel the dongle contract as it was no longer required, i had a great deal of trouble getting this over to the 02 responder, (very poor connection quality,and an accent i had trouble understanding),however ,after some time i felt happy that i had got over my requirment ,i was informed i would be rung back to confirm ,i assume that my request was being dealt with,some one did indeed ring again (again not very good quality and a similar accent) ,the end result of these exchanges is as follows. the dongle account is cancelled as required as far as i can tell,but my phone has been locked out of the 02 network,(it registers ,no access to network),i visited my02 website to try to find out what was going on, and discovered i have registered on my account a sum approx five times my normal monthly usage,all from the same number and registered at the same times as the calls i made to 02. I used my wifes phone to try to contact 02 to see what had happened,over a period of about an hour, we both got absolutly nowhere, again due to both of us not being able to get our message across to the respondant, and being cut off,we are now at a total loss as to what to do next,i have cancelled the direct debits on both the accounts, i am aware this wont stop any further scamming being registered to the account, and i do still owe device payments,i have been a customer for at least the last 20 years,i just dont know what else to do
