Numbers dissapeared from MyO2

[Robwg]

After a tortuous call with help-desk - I thought I would post here.

Since the "new billing system" both my O2 pay monthly numbers have vanished from MyO2 account.  I get the billing emails but nothing more.   All I can see are my two Pay as you Go's.  It has been like this for around a month (maybe more).

Where do I go to get this resolved?   

[Enlli]

Yep, big botched upgrade by O2 affecting thousands.

Each number will require a separate login to MyO2 using a new email address for the time being.

[Robwg]

Thanks for the response - how do I get new email addresses attached to a number? 

[MI5]

@Robwg 

You need to get a new email account, GMail for example, then get O2 to attch that to your account.

Guide: How to find help & contact O2 

[Robwg]

Hi

Thanks for the response.   I did actually try registering the number again - but the system currently thinks it is attached to two email addresses - my original one and a new one.  Both are hidden by asterisks.

So - am I asking O2 to remove these email addresses and replace with a new one (created by me) or to have that new one added to my phone number?  What is likely to happen - will it kick off the account registration period again?

I ask as the call operator who I spoke with prior to raising this thread didn't seem to know anything about this "common issue".   She has raised a support ticket with back office (and I have the ID).

Any further help to smooth what is likely to be a difficult conversation would be helpful.

Thanks

[MI5]

@Robwg 

You'll need to wait now for the tech team to change your email address.

[jonsie]

You should get an email from  them with a link so that you can reset your My O2