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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Credit file

Data and ca

I’ve paid my phone bill but I’m still yet to receive my calls and data

Top up

I am trying to top up phone and keeps saying carnt top up but money is being taken out of my bank account but my balance has not gone up on my o2

My o2 account

I recently put in a claim for my iPad and got sent a replacement. However I cannot use a sim in this iPad and cannot transfer anything as it needs my actual iPad near. Also I cannot get onto my o2 app because it is sending a code to the number that c...