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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

my home address not exist in O2 records

How to update home address? There is house number on the list but not flat number. How to change address manually in O2? Thanks

Left O2

I have recently left O2 (11/6/24) and would like to know what my final bill is please

Resolved! How to prove age verification

How to prove age verification for browse adults content videos

48 hour wait

Hi im a new customer to o2 - in order to use rolling plans I need to log in to my02 but it's telling me I need to wait 48 hours - does this normally take a full 2 days???

no phone reception emergency call only

Mobile reception has been on and off for a couple of weeks, but this week we are on one bar or emergency calls only why?TN26 3SY

Resolved! Xbox & Google Play declining o2 as payment method

I'm having issues using o2 as payment method for XBOX and Google Play it's declining despite my bill being paid and I haven't reached my spending cap please help

Blue light card promo

Hi,, can someone tell me where do I put my code in for my new device that I got yesterday to get my 25% off?

My O2 website page down

Hello,Why is My O2 page always down?? It's the same with my O2 page on the app. I logged in on my laptop thinking surely it's just the app but I swear it never works. My O2 page never loads, not on the app and not on the website. How long have you be...

Resolved! Outstanding balance

How do I pay the outstanding balance on my account

Resolved! cant log in to my O2

Hi, I have lost my phone and cannot get into my O2 account. I have also lost my ID and cannot be helped in store

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