Not receiving billing notifications to my e mail

[sw19]

Not receiving billing notifications to my e mail, not had one since transferring from Virgin, Can retreive from my account and have have checked my profile details and are all correct. Anyone else having this problem,

[madasaf1sh]

@sw19 

Login to Myo2 and assuming you are on the new billing platform , click on your number and then notifications 

You will then see billing notifications..

[sw19]

Thank you for the info, I am aware I can retreive my bill from my account but what I need is a notification sent to my e mail from o2 to alert/advise me of the latest bill .

[madasaf1sh]

@sw19 

You can setup your notifications via Myo2, hence the location of the notification settings..

[sw19]

Thank you, have checked this and my e mail address is correct in my account details, but not received anything,

[Bambino]

@sw19 Customer service may have to tweak something from their end.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[sw19]

Hi It would appear I can not be on the new platform as I have no *Notifcation * icon.

Thank you for your time

Regards

[sw19]

Thank you for your advise

[Oxonian]

@sw19 

Can you not set-up a reminder in the calendar app on your device or PC to remind you on xx of the month to check MyO2 ? 

Not an ideal workaround but something that might help you until you are moved over to the new platform.