Not my name?

[Reedi]

At the top of the Accounts section of the My O2 app, it’s showing a little sim icon and a persons name next to it.
Well that name isn’t me?, any idea what’s going on?

Thanks

[MI5]

@Reedi 

We canot access accounts on here so no idea.

Can you edit it? Is the number correct?

If not, you'll need to contact O2 directly Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Reedi]

Nope can't edit it. everything is fine, what shows here on your app?

I'm not Robert! 😞

See this image...

https://www.dropbox.com/s/qqvgjcg5ub6j1w0/o2.jpeg?dl=0 

[MI5]

@Reedi 

I have changed my name tags to be able to identify each of my accounts.

If you login online http://www.o2.co.uk/myo2 you should see a small pencil icon next to the device name. Try editing that to something else, then delete and reinstall your MyO2 app to refresh it.