New sim

[Tia4]

How do I order a new sim as mine is broken I can’t get onto my o2 app as need a confirming code that I can’t get 

[Bambino]

@Tia4 Call into an O2 store, if you have one nearby and bring photo ID with you, or download Skype:

Guide: A Guide to Skype and call customer service.
Call 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)