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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! access to account and bills.

I am the account holder of a phone account that was a gift for my grandaughter. I pay the bills and have done so for approximately 5 years now. i am unable to access the account and or view old bills. Whilst I have and own the email address and passw...

O2 credit risk team not getting sending a follow up email after 24 hours

Ive tried to get a phone from o2 with a pay monthly contract, ive gone through the normal procedures and got to that point that i have paid the one time upfront cost and got a email say that the o2 credit risk team will look at my application and get...

Monthly Payment?

Can you tell me why my bill is £5.00 extra this month?

Resolved! modification of account details

got a mail today that i have a refund claim to request , i am trying to do that but i cant get through , i cant view my bills also....kindly assist

Verify phone number incorrect number

I just made an account and I'm trying to verify my phone number but I must've put it in wrong as the last 4 digits don't match my phone number. How can I change it?

Resolved! leave

I wish to leave O2. I have cancelled my direct debit. What else do I have to do? NB: this website is really impossible to navigate if you want to LEAVE. I cannot find any way to do this

O2 Recycle Pack

I’ve recently upgraded my phone and was supposed to receive an O2 recycle pack to return my old phone and receive a credit. I haven’t received the pack but have had an email that I have 14 days to return the phone. How do I return the phone without t...

Resolved! seperating bills

Hi, my son has his mobile attached to my bill. how can I seperate this so that he receives and pays for his own phone bill?

Resolved! Replacement of sim card

Dear Sir I recently lost my phone. I need a replacement SIM card. I would like to keep the same number - [Removed]. My account number is [Removed]. Can the new sim card be send to my address? If so how long will it take. Thanks [mod note: as these po...

Resolved! Payment date

I need to change the date of my payment it’s scheduled for Monday the 24th however I do not get paid until Friday the 28th

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