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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Direct deb

Where is the option to change my bank detalis? I want it to change my account number for DB

Resolved! Moving number to a new account

My phone has been under my fathers account since I was a kid, I would like to move my number to my own account while also upgrading and I was wondering if that was possible?

Can't sign in to my account

I can't sign in to my o2 account

Stolen phone/SIM & no way to access account or pass security checks

Background:I live in South Africa and my phone with O2 physical SIM was stolen last week. I now need to obtain a SIM and send it to myself (my family) before forwarded to SA via courier. Issues:After 4 hours wasted on three calls to O2 and a Twitter ...

Resolved! Unable to access My02

I am trying to get into my 02 to access my E Sim, however for the security check it only gives me the option to receive a text from either my old phone number (not in use) or my new one that I can’t yet access as I need the sim.

Close my O2 account

Hi,I changed providers and moved my phone number. But I have not received any documents that my O2 account has been closed. I need documents that tell me when my current O2 account has been closed.Thank you in advance.Kind Regards,Igors Prigorkins

No Data in Frankfurt

Gone over my data allowance and need to top up, but can’t login to my O2 Account. Any suggestions?

Resolved! New contract

If I pay of my device plan can I get a cheaper contract but use same phone

Contract cancelled

Good morning I rang a few days ago as was waiting on a new phone to be told they couldn't find my address so was going back to yourselves and my contract would be cancelled by the 20th of this month. Was told to go to my nearest 02 shop to buy the ph...

Resolved! Cancel contract

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