This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My02app

My02app
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎24-10-2018 09:45

on ‎24-10-2018 09:45

My O2 app is not working when I log in it keeps saying something has gone wrong please try again later but my partner can log in to her straight away why is my not working
Message 1 of 6
1,402 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 152006 Posts
  • 651 Topics
  • 28910 Solutions
Registered:

on ‎24-10-2018 10:09

on ‎24-10-2018 10:09

We've had a few similar complaints this week.
Call customer service to look into it for you.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,384 Views
0 Kudos

Anonymous
Not applicable

on ‎24-10-2018 10:28

on ‎24-10-2018 10:28

Mine was playing up yesterday morning but I just left it & it was ok later in the day
Message 3 of 6
1,375 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎24-10-2018 14:24

on ‎24-10-2018 14:24

Try deleting,rebooting the phone and reinstalling the app before you call customer service because they will ask you to do that when you call. Rebooting is vital....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 6
1,316 Views
0 Kudos

dgilbert2
Level 13: Prompter
  • 936 Posts
  • 13 Topics
  • 6 Solutions
Registered:

on ‎24-10-2018 18:29

on ‎24-10-2018 18:29

Another thought, are you overseas or connecting by VPN? There do seem to be issues if not in the UK and / or connecting by a non-UK VPN.

Message 5 of 6
1,308 Views
0 Kudos

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎25-10-2018 13:10

on ‎25-10-2018 13:10

Hi @My02app, I was wondering if you were able to access the app now slight_smile Did any of the suggestions above help?

 

 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
1,290 Views
0 Kudos
Top Kudoed Authors
View All
Top