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My O2 App pin always expiring.

YoungGazz
Level 2: Apprentice
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I need to set a new pin and reactivate fingerprint lock for the app every few days because the "Pin has expired".

Is this normal behaviour for the app?

- Relatively new O2 user
Message 1 of 13
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MI5
Level 94: Supreme
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@Martin-O2 system details above for tech support to troubleshoot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 11 of 13
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Martin-O2
Community Manager
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Thanks for raising this one @MI5@YoungGazz! I'll pass this over to the Guru team to see if they're aware of any similar issues and will update this thread once I hear back. @YoungGazz I'll drop you a PM if the team need any details to look into this one. 

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Message 12 of 13
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YoungGazz
Level 2: Apprentice
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Appreciated. Thanks.
Message 13 of 13
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