on 02-12-2020 15:17
Solved! Go to Solution.
on 02-12-2020 15:36
You need to allow a clear six days before the direct debit if you make a manual payment
Call O2 if you need the refund
You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary
on 02-12-2020 16:06
You can also try and claim through the direct debit guarantee scheme by contacting your bank, but this may be rejected due to the timing of your payment to o2.
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts
on 03-12-2020 20:05
Its not O2's fault. That is standard procedure with all businesses.
Direct debit payments are NOT like faster payments or BACS. O2 applies for the payment on the date originally set up when you handed over your bank details to them, O2 cannot intercept a payment that has already been requested.
I don't understand why you couldn't just leave the payment as it was and let the direct debit come out, why make a one off card payment?