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Level 1: Joiner
Posts: 1
Registered: ‎02-12-2020
Accepted Solution


I paid for my phone bill on Monday and then use took my bill out again off my account there yesterday, I don’t understand why use took it out when I already paid it I would like a refund back of money because my phone bill isn’t £80
Posts: 83,294
Topics: 577
Solutions: 4,100
Registered: ‎04-01-2009

Re: Money

You need to allow a clear six days before the direct debit if you make a manual payment

Call O2 if you need the refund

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

Level 39: Midshipman
Posts: 2,144
Registered: ‎04-04-2012

Re: Money


You can also try and claim through the direct debit guarantee scheme by contacting your bank, but this may be rejected due to the timing of your payment to o2.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts
Level 3: Thinker
Posts: 41
Registered: ‎27-05-2020

Re: Money


Its not O2's fault. That is standard procedure with all businesses.

Direct debit payments are NOT like faster payments or BACS. O2 applies for the payment on the date originally set up when you handed over your bank details to them, O2 cannot intercept a payment that has already been requested.

I don't understand why you couldn't just leave the payment as it was and let the direct debit come out, why make a one off card payment?