Re: Money deducted, plan not renewed

Ruth23 · ‎06-01-2023

I added the Rolling plan last month December, the renewal was due for the 3rd of this month and I got several messages telling me the money will be taken from my card on the 3rd and so it was on the 3rd however plan was not renewed. I called customer care and they couldn't do anything about it they told me to renew the plan again and then call them for refund cheque which I find very silly as no explanation was given to me about this. Has anyone experienced this?

MI5 · ‎06-01-2023

Maybe @O2Jonathan can explain it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Jonathan · ‎06-01-2023

@MI5 thank you for the tag. I am sorry to hear of your issue @Ruth23 I will private message you now.

Ruth23 · ‎06-01-2023

Ok

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