I ordered the phone, received the order number but a confirmation email..what to do now?

[Gohar1]

I ordered the phone on monthly contract, haven't received the confirmation email but the money is deducted from my account, what to do now?

[MI5]

@Gohar1 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2 

[jonsie]

Possible credit check and with it being weekend it will be Monday before the that's completed

Your money hasn't been taken and will be a pending transaction with your bank

If the account isn't accepted then the upfront cost will be available funds to you within 7 days