Mobile data connection

[ToniB]

How do I connect my ipad to mobile data when away from wifi?

O2 isn't showing as an option when i select mobile data on my device. It asks for a QR code? Where would I find this? 

[MI5]

@ToniB 

A QR code is part of the eSim setup process.

You can get an eSim from your local O2 shop who will set it up for you.

[ToniB]

I am paying for data, just cannot access it. I have had my device for over a year but not needed outside internet until now 😞

thanks for you help 

[MI5 · Accepted solution]

Ah, OK.
Go to Settings >Mobile data > Check it's turned on.
Then, Settings >General >Reset Network Settings (you will lose saved wifi passwords).
If still not working after that, contact O2 to check your account is set up OK.
You can either call or pop into your local store.