Missing field for security code entry on O2 web site

[Jon-89873494237]

Recently joined O2 and have had some issues with ids and passwords for the O2 web site. This has resulted in a number of instances where the O2 site wants me to enter the security code texted to the mobile phone.

The security code comes through ok on the phone, but the web page displayed by the O2 site doesn't appear to offer anywhere to type it in!

I'm running Firefox on a Mac. Anyone had a similar problem or found a resolution? Or has O2 acknowledged this as a known error?

[MI5]

@Jon-89873494237 

Try a different browser.

[jonsie]

It sounds like a browser issue. Try cache and cookies clearance.

[Jon-89873494237]

I know I can try different browsers, changing browser settings, etc. etc. but - quite frankly - life is too short!

I was hoping to get a feel for whether this is a common experience and (ideally) get confirmation of whether O2 has this on a Known Error Log.

[Besomdave]

Just found this post - as Im having same problem. Receive code on my phone but there doesnt appear to be anywhere to ender the code on the Security Check webpage (I get the same as the original poster). Im using Firefox on Win 10. Ive tried Edge and Chrome but get the same results! Any ideas?