Missing delivery

[Zoe83]

I ordered a sim on 4th August and it says it was dispatched on 5th August and it says order complete but I haven’t received the sim ? 

can you track this order too see where it is please 

order no: ms-xxxxxxxxx

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Bambino · Accepted solution]

@Zoe83 This is not O2. This is a customer community.

You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[madasaf1sh]

If it is a sim only deal then Royal Fail will have lost the sim card, and as @Bambino has said you will need to contact o2 to get a replacement sent out. 
There is no tracking on sims...