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Missing delivery

Zoe83
Level 1: Joiner
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I ordered a sim on 4th August and it says it was dispatched on 5th August and it says order complete but I haven’t received the sim ? 

can you track this order too see where it is please 

order no: ms-xxxxxxxxx

 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

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Bambino
Level 84: Resplendent
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@Zoe83 This is not O2. This is a customer community.

You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 22938 Posts
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Registered:

@Zoe83 This is not O2. This is a customer community.

You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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madasaf1sh
Level 76: Forum Legend
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If it is a sim only deal then Royal Fail will have lost the sim card, and as @Bambino has said you will need to contact o2 to get a replacement sent out. 
There is no tracking on sims...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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